Genesys
3 exams available
Genesys is a global cloud leader in AI-Powered Experience Orchestration, serving over 8,000 organizations worldwide. Genesys Cloud CX certifications validate expertise in the leading cloud contact center platform, covering administration, development, AI, and specialist skills. As enterprises accelerate digital transformation of customer experience, certified Genesys professionals are increasingly in demand.
Common roles
Certification tiers
Professional
Developer
Specialist
AI
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Choosing a Genesys certification
The catalog covers professional, specialist level certifications.
GCP-GC-ADM (Genesys Cloud Certified Professional - Contact Center Admin) is the lowest-level exam we list, and most candidates arrive with about 6 months of hands-on experience.
At the other end, GCP-GC-ARC (Genesys Cloud Architect Certified Specialist) targets the most advanced role in this vendor's track on the Genesys Cloud CX path.
Typical roles this vendor's certifications support include contact center administrator, cx developer, solution architect, workforce management specialist, quality management analyst.
Start with the exam that matches the role you want next, not the highest-level certificate available. Each exam page on this site lists the official domains, the pass score and the exam fee, and every exam with free samples links to a set you can work through before paying for the full PDF.
| Exam | Name | Level | PDF questions | Free samples |
|---|---|---|---|---|
| GCP-GC-ADM | Genesys Cloud Certified Professional - Contact Center Admin | Professional | 21 | — |
| GCP-GCX | Genesys Cloud CX Certified Professional – Consolidated | Professional | 138 | free samples |
| GCP-GC-ARC | Genesys Cloud Architect Certified Specialist | Specialist | 29 | free samples |
About Genesys
Why certify?
Genesys certifications validate expertise on the leading CX orchestration platform; certified professionals are highly valued as enterprises migrate to cloud contact centers, with significant career growth potential in the expanding CX technology market.
Genesys Certification FAQ
Everything you need to know about Genesys certifications.