Genesys

Genesys Cloud Certified Professional - Contact Center Admin

GCP-GC-ADM

A Professional-level exam on the Genesys Cloud CX track, covering Contact Center Administration, User Management, Routing Configuration, and more, rated medium in difficulty, recommended for candidates with at least 6 months of hands-on experience, consisting of 55 questions in 120 minutes. Prepare with professionally curated practice questions and walk into exam day with confidence.

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Exam Details

Time Limit
120 min
Passing Score
65%
Exam Questions
55
Exam Fee
$580
Format
multiple-choice
Difficulty
Medium
Exp. Needed
6 months
Cert Valid
2 yr
Languages
English

What the GCP-GC-ADM Exam Covers

5 official domains

1

Contact Center Administration

2

User Management

3

Routing Configuration

4

Reporting

5

Quality Management

Who Should Take This

GCP-GC-ADM target roles

Contact Center Administrator
CX Administrator
System Administrator

Certification Path

Professional · Genesys Cloud CX

PrerequisitesNone
Current ExamGCP-GC-ADM

Certification FAQ

Related Genesys Exams

GCP-GC-ARC
GCP-GCX

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