Free MS-220 Sample Questions — Troubleshooting Microsoft Exchange Online

Troubleshooting Microsoft Exchange Online (MS-220) is an Microsoft certification exam. The questions are drawn from the official exam topics and change in focus depending on the current blueprint. On exam day you face around 40 questions, in formats such as multiple-choice,case studies. The 5 questions below are free samples written to match that style: answer each one first, then reveal the correct answer and note which topics you miss. Treat the set as a diagnostic: anything you get wrong points at a topic worth revising before you book the real exam. Because every answer is revealed in place, you can work through the whole set without leaving this page. Work through all 5 samples before deciding whether to buy the full 40+ question PDF.

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Question 1

A company uses a Microsoft Exchange Server 2019 hybrid environment. A user named User1 has an on-premises mailbox and an archive mailbox in Exchange Online. The user reports that their archive mailbox is full. You need to ensure that User1 can store up to 1 TB in the archive mailbox. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

  • A. Run the Enable-Mailbox User1 –AutoExpandingArchive command
  • B. Assign an Exchange Online Kiosk license to User1
  • C. Assign an Exchange Online Plan 2 license to User1
  • D. Run the Set-OrganizationConfig –AutoExpandingArchive command
Show Answer
Correct Answer:
  • C. Assign an Exchange Online Plan 2 license to User1
  • D. Run the Set-OrganizationConfig –AutoExpandingArchive command
Question 2

A company uses Exchange Online. The company configures an SMTP relay device. Users report that emails are being delivered to the Junk Email folder. You need to ensure that emails are delivered to the recipient’s inbox. What should you do?

  • A. Configure a DNS A record for the SMTP relay device IP address
  • B. Add the IP address of the SMTP relay device to the SPF record
  • C. Add a mail flow connector to allow emails from the SMTP relay device IP address
  • D. Configure a DNS MX record for the SMTP relay device IP address
Show Answer
Correct Answer:
B. Add the IP address of the SMTP relay device to the SPF record
Question 3

A company uses Exchange Online. The company configures a transport rule that appends to emails from external senders. Users report that they are unable to accept calendar invitations from external senders. You need to ensure that users can accept calendar invitations. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

  • A. Change the fallback action on the transport rule to reject
  • B. Configure an exception on the transport rule to skip calendar invites
  • C. Change the fallback action on the transport rule to ignore
  • D. Select the Stop processing more rules option on the transport rule
Show Answer
Correct Answer:
  • B. Configure an exception on the transport rule to skip calendar invites
  • C. Change the fallback action on the transport rule to ignore
Question 4

A company uses a Microsoft Exchange Server 2019 hybrid environment. Users hosted on Exchange Online report that they cannot view Exchange Server users’ free/busy information. Exchange Online users can view free/busy information for other Exchange Online users. Exchange Server users can view free/busy information for other Exchange Server users. You need to troubleshoot why Exchange Online users cannot view free/busy information for Exchange Server users. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

  • A. Run the Get-ExchangeServer | f1 InternetWebProxy cmdlet on the Exchange Server
  • B. Run the Install-FreeBusyFolder cmdlet on the Exchange Server
  • C. Run a connectivity test from the Microsoft Remote Connectivity Analyzer
  • D. Run the Get-OrganizationRelationship cmdlet in Exchange Online
Show Answer
Correct Answer:
  • C. Run a connectivity test from the Microsoft Remote Connectivity Analyzer
  • D. Run the Get-OrganizationRelationship cmdlet in Exchange Online
Question 5

You need to resolve the public folder issue reported by sales team users. What should you do?

  • A. Modify permissions for the public folder mailbox
  • B. Create public folders in Exchange Online
  • C. Run the Set-MailPublicFolder cmdlet
  • D. Run the Sync-MailPublicFolders cmdlet
Show Answer
Correct Answer:
A. Modify permissions for the public folder mailbox

MS-220 sample questions FAQ

Are these MS-220 sample questions from the real exam?

No. They are original practice questions written to match the format and topic mix of the Troubleshooting Microsoft Exchange Online exam, which contains around 40 questions. Treat them as representative practice, not leaked exam content.

How many free MS-220 sample questions do I get?

This page includes 5 questions, each with its correct answer you can reveal in place. The full study PDF expands that to 40+ questions.

Do the sample questions include the correct answers?

Yes. Open the answer panel under each question to see which option is correct. Answer first, then reveal, so the set works as a self-check rather than a reading exercise.

Is 5 sample questions enough to pass the MS-220?

Not on its own. Use the samples to find weak topics, revise them against the official domains, then work through the full 40+ question set under timed conditions before booking the exam.

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