Free Field Service Consultant Sample Questions — Field Service Consultant

Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart. In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

• A. Field Service Lightning Mobile License
• B. Field Service Lightning Standard Permissions
• C. Field Service Lightning Admin Permissions
• D. Field Service Lightning Scheduling License

Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home. Which action should a consultant recommend?

• A. Check ‘Keep These Appointments Scheduled’
• B. Include a Match Fields work rule
• C. Assign a high efficiency score
• D. Link rules to Relevance Groups

Universal Containers (UC) wants to deploy Knowledge to its field team. How should UC ensure its Technicians can access Knowledge Articles offline?

• A. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app
• B. Write a Workflow that associates Articles to Work Orders based on a picklist on the Work Order
• C. Use Work Types to assign associated Articles to Work Orders
• D. Create a custom mobile app that syncs articles based on Service Appointment assignments

When installing solar panels, technicians at Ursa Major Solar (UMS) use a liquid sealant to prevent rain and snow from penetrating roofs. To track the inventory and account for costs, the sealant comes in large barrel containers and has been added as a product to the price book. Installation jobs use a very small amount of sealant, so technicians will divide the large barrels into smaller sized containers to avoid having to carry around so much product. What should the field service administrator consider to keep the inventory levels accurate?

• A. Utilize unit of measure or quantity on the product required since field service does not recognize both
• B. Instruct the technicians to use the original barrel containers since smaller sizes cannot be tracked
• C. Create a different product record for each possible size since quantity must be a whole number
• D. Ensure the unit of measure on the product and the product required record are the same

For new server installations, AW Computing uses a work order with two line items: one line item for the installation and the other line item to set up the network connection. Each line item could be completed by a different or same resource depending on skills. What should the relationship between the work order and service appointment be and what is the most appropriate way to schedule the work?

• A. Create a service appointment for the work order to ensure one resource handles the job and use auto-schedule
• B. Create two service appointments with a dependency to ensure the same start of both
• C. Create a service appointment for each line item and use bulk scheduling to schedule the appointments
• D. Relate both line items to a service appointment and use the candidate quick action to schedule