Certified Implementation Specialist - Event Mangement (CIS-EM) is a specialist-level ServiceNow certification exam. The blueprint splits the exam across 5 domains, starting with Event Management Concepts, Event Sources, Alert Management. On exam day you face around 104 questions in 90 minutes, in formats such as multiple choice. The 20 questions below are free samples written to match that style: answer each one first, then reveal the correct answer and note which topics you miss. The CIS-EM is rated medium in difficulty, and most candidates prepare with at least 12 months of hands-on experience. Because every answer is revealed in place, you can work through the whole set without leaving this page. Work through all 20 samples before deciding whether to buy the full 104+ question PDF.
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Question 1
You have a very large networking environment and have noticed that your event notifications are either not being triggered or are delayed. What are best options to try to resolve this issue? (Choose two.)
A. Ensure all Event Management – process events jobs are set to a Ready state
B. Verify that the Bucket field in the event table is set to zero (0)
C. Add additional event processor jobs
D. Ensure multi-node event processing is disabled
Show Answer
Correct Answer:
A. Ensure all Event Management – process events jobs are set to a Ready state
C. Add additional event processor jobs
Question 2
What event value will auto close an alert?
A. Severity of -1/OK
B. Type of Clear
C. Resolution State of Closing
D. Resolution State of Clear
E. Severity of 0/Clear
Show Answer
Correct Answer:
C. Resolution State of Closing
Question 3
What are the possible actions available in alert management? (Choose three.)
A. Execute remediation subflows
B. Execute remediation workflows
C. Launch applications
D. Evaluate business rule
E. Create a service catalog request
Show Answer
Correct Answer:
A. Execute remediation subflows
B. Execute remediation workflows
C. Launch applications
Question 4
By default, when are idle alerts are closed?
A. After 7 days
B. After 14 days
C. After 30 days
D. Never
Show Answer
Correct Answer:
A. After 7 days
Question 5
Which is an invalid state for an alert?
A. Flapping
B. Closed
C. Reopen
D. Processed
Show Answer
Correct Answer:
D. Processed
Question 6
A Service is not viewable in Operator Workspace. What could be the issue?
A. The service is a manual service
B. The service is not set to operational
C. The service was created through Service Mapping
D. The service is a technical service
Show Answer
Correct Answer:
B. The service is not set to operational
Question 7
What would you use to define the monitoring sources allowed to communicate with the ServiceNow instance for Operational Intelligence?
A. Metric Registration
B. Metric Config Rules
C. Metric Type Actions
D. Metric to CI
Show Answer
Correct Answer:
C. Metric Type Actions
Question 8
When creating event rules, is it best practice to create:
A. Two rules for every event
B. As many rules as possible
C. As few rules as possible
D. One rule for every event
Show Answer
Correct Answer:
C. As few rules as possible
Question 9
What two key steps must be performed after creating a new connector instance? (Choose two.)
A. Assign a MID Server to the connector
B. Enter credentials for the connector
C. Debug the connector
D. Test the connector
E. Activate the connector
Show Answer
Correct Answer:
D. Test the connector
E. Activate the connector
Question 10
Within an event rule, how would you parse a nodename out of your raw event data?
A. JavaScript
B. Groovy script
C. PowerShell script
D. Regex statement
Show Answer
Correct Answer:
D. Regex statement
Question 11
When creating a task from an alert what Event Management Module would be used?
A. Event Rules
B. Alert Correlation Rules
C. Task Management
D. Alert Management
Show Answer
Correct Answer:
D. Alert Management
Question 12
Within the ServiceNow IT Operations Management solution set, which statement most accurately describes what Event Management is?
A. The process responsible for defining, analyzing, planning, measuring, and improving all aspects of the availability of IT services
B. The process responsible for ensuring the capacity of IT Services and IT infrastructure is able to deliver agreed upon service level targets in a cost-effective manner
C. The process responsible for monitoring all abnormal occurrences throughout the IT infrastructure, allowing for normal operations, and detecting and escalating exception conditions
D. The process responsible for recovery action and planning through machine learning
Show Answer
Correct Answer:
C. The process responsible for monitoring all abnormal occurrences throughout the IT infrastructure, allowing for normal operations, and detecting and escalating exception conditions
Question 13
The value of the Alert Priority score is a composite of what?
A. The value of the alert’s category and its relative weight
B. The value of the alert’s category and its Priority Group
C. The value of the alert’s Severity and its Priority Group
D. The value of the alert’s Severity and its relative weight
Show Answer
Correct Answer:
A. The value of the alert’s category and its relative weight
Question 14
Which is the best option to reduce latency issues when receiving events?
A. Verify bucket field in em_event table > 0
B. Verify event_processor_job_count = 2
C. Verify event_processor_job_count = 0
D. Verify event_processor_enable_multi_node = 2
Show Answer
Correct Answer:
A. Verify bucket field in em_event table > 0
Question 15
What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?
A. The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed
B. The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items
C. All CIs stored in the CMDB must have an assigned IP address within your infrastructure
D. CI is any component within your infrastructure that needs to be managed in order to deliver Services
Show Answer
Correct Answer:
B. The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items
Question 16
A four node cluster makes up the components (CIs) of a Business Service. The impact influence for the cluster is set to 60%. How many members of the cluster must be in a Critical state in order for the Business Service to display as Critical in the Impact Tree?
A. 1
B. 2
C. 3
D. 4
Show Answer
Correct Answer:
C. 3
Question 17
The ServiceNow standard and shared set of service-related definitions that enable and support true service level reporting is known as what?
A. Service level data model
B. Business service data model
C. Application service data model
D. Common service data model
Show Answer
Correct Answer:
D. Common service data model
Question 18
Modified Agent Client Collector policies do not take effect until what action is taken?
A. The check is tested on an existing agent/host
B. The policy is republished
C. Agents re-run the discovery policy
D. MID server synchronization is initiated
E. Agents are restarted
Show Answer
Correct Answer:
B. The policy is republished
Question 19
When sending data from the monitoring source to the additional_info field, what format is supported?
A. XML
B. JSON
C. YAML
D. Comma separated
Show Answer
Correct Answer:
B. JSON
Question 20
What does the Asynchronous Messaging Bus (AMB) channel do on the MID Server?
A. Opens an inbound connection to the MID Server
B. Allows Web Server transactions to be passed to ServiceNow
C. Sends heartbeat information to the ServiceNow instance to ensure MID is communicating
D. Continually queries the External Communication Channel (ECC) queue via a persistent query
Show Answer
Correct Answer:
D. Continually queries the External Communication Channel (ECC) queue via a persistent query
CIS-EM sample questions FAQ
Are these CIS-EM sample questions from the real exam?
No. They are original practice questions written to match the format and topic mix of the Certified Implementation Specialist - Event Mangement exam, which contains around 104 questions. Treat them as representative practice, not leaked exam content.
How many free CIS-EM sample questions do I get?
This page includes 20 questions, each with its correct answer you can reveal in place. The full study PDF expands that to 104+ questions.
Do the sample questions include the correct answers?
Yes. Open the answer panel under each question to see which option is correct. Answer first, then reveal, so the set works as a self-check rather than a reading exercise.
Is 20 sample questions enough to pass the CIS-EM?
Not on its own. Use the samples to find weak topics, revise them against the official domains, then work through the full 104+ question set under timed conditions before booking the exam.
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