Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) is a specialist-level ServiceNow certification exam. The blueprint splits the exam across 5 domains, starting with Asset Lifecycle, Hardware Asset Management, Software Asset Management. On exam day you face around 181 questions in 90 minutes, in formats such as multiple choice. The 20 questions below are free samples written to match that style: answer each one first, then reveal the correct answer and note which topics you miss. The CIS-HAM is rated medium in difficulty, and most candidates prepare with at least 12 months of hands-on experience. Because every answer is revealed in place, you can work through the whole set without leaving this page. Work through all 20 samples before deciding whether to buy the full 181+ question PDF.
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181+ questions in the full PDF
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Question 1
Which of the following are functions of the model category? (Choose two.)
A. Model categories group consumables in the Product Catalog
B. Model categories determine when to create assets from configuration items (Cls)
C. Model categories group related assets in the Service Catalog
D. Model categories provide the link between configuration management and asset management
E. Model categories provide the link between procurement management and asset management
Show Answer
Correct Answer:
B. Model categories determine when to create assets from configuration items (Cls)
D. Model categories provide the link between configuration management and asset management
Question 2
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
A. user may have multiple roles, but a single persona
B. Roles control access to features in the product
C. Personas represent types of users of the product
D. Personas control access to features in the product
E. Roles represent types of users of the product
F. user may have multiple roles and personas
Show Answer
Correct Answer:
A. user may have multiple roles, but a single persona
B. Roles control access to features in the product
C. Personas represent types of users of the product
F. user may have multiple roles and personas
Question 3
Which of the following are valid contract states? (Choose three.)
A. Draft
B. Active
C. In use
D. New
E. Expired
Show Answer
Correct Answer:
A. Draft
B. Active
E. Expired
Question 4
What must exist before a consumable can be consumed? (Choose three.)
A. stock order record
B. model record
C. transfer order record
D. model category record
E. consumable record
Show Answer
Correct Answer:
B. model record
D. model category record
E. consumable record
Question 5
Which of the following are considered original costs as opposed to operational expenses? (Choose three.)
A. Warranty costs
B. Purchase price or lease cost
C. Delivery costs
D. Resource costs for support
E. Replacement parts
F. Maintenance agreements
Show Answer
Correct Answer:
A. Warranty costs
B. Purchase price or lease cost
C. Delivery costs
Question 6
A contract can be cancelled when the State is what?
A. Expired
B. Active
C. Inactive
D. Rejected
Show Answer
Correct Answer:
B. Active
Question 7
What happens to the associated assets when you cancel a transfer order line on a transfer order?
A. The asset(s) on the order line are released, but their state remains Pre-allocated
B. The asset(s) on the order line are released and they can be attached to another transfer order
C. All assets on the transfer order are released, but their state remains Pre-allocated
D. transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
E. All assets on the transfer order are released and they can be attached to another transfer order
Show Answer
Correct Answer:
B. The asset(s) on the order line are released and they can be attached to another transfer order
Question 8
What critical information should be tracked for your contracts? (Choose two.)
A. Who purchased the assets
B. What each contract costs
C. What needs to be cancelled
D. What assets each contract covers
Show Answer
Correct Answer:
B. What each contract costs
D. What assets each contract covers
Question 9
Which mobile app can users leverage to view the assets assigned to them and create incidents to report issues with their devices?
A. Now Agent Mobile app
B. Now Onboarding app
C. Now Mobile app
D. Now My Assets app
Show Answer
Correct Answer:
C. Now Mobile app
Question 10
Select the three main components of the data certification process. (Choose three.)
A. Certify the certification
B. Assign the certification tasks
C. Create the certification filter
D. Create the certification schedule
E. Run the certification
Show Answer
Correct Answer:
C. Create the certification filter
D. Create the certification schedule
E. Run the certification
Question 11
What are the three types of catalogs in ServiceNow? (Choose three.)
A. Product Catalog
B. Consumable Catalog
C. Asset Catalog
D. Vendor Catalog
E. Service Catalog
Show Answer
Correct Answer:
A. Product Catalog
D. Vendor Catalog
E. Service Catalog
Question 12
When sourcing a requested item from a supplier using the catalog task form to create a purchase order, the catalog item must be available in:
A. Supplier Catalog
B. Product Catalog
C. Inventory Catalog
D. Vendor Catalog
Show Answer
Correct Answer:
D. Vendor Catalog
Question 13
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?
A. The software allocations remain with the hardware asset and need to be reclaimed manually
B. The software allocations are automatically returned back into inventory
C. The software allocations are removed from the asset, but not returned to inventory
D. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw()
E. The behavior is controlled by the configurable system property glide.ham.retire_sw()
Show Answer
Correct Answer:
A. The software allocations remain with the hardware asset and need to be reclaimed manually
Question 14
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?
A. Asset tag
B. Display name
C. Model category
D. Model number
E. Asset tracking unit
Show Answer
Correct Answer:
D. Model number
Question 15
Populating CMDB tables using import sets can inadvertently result in duplicate configuration items (CIs). To minimize this duplication, you can apply what process to the import sets?
A. Import set prioritization
B. Manual reconciliation
C. Identification and reconciliation
D. Transform map consolidation
Show Answer
Correct Answer:
C. Identification and reconciliation
Question 16
Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?
A. Determine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not
B. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard
C. Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard
D. Query the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet
Show Answer
Correct Answer:
C. Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard
Question 17
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)
A. Revert normalization results
B. Create and delete asset records
C. Create purchase orders
D. Create flows
E. Import assets
F. Add Service Catalog entries
Show Answer
Correct Answer:
A. Revert normalization results
B. Create and delete asset records
C. Create purchase orders
F. Add Service Catalog entries
Question 18
Which is NOT considered an asset?
A. Websites
B. Switches
C. Routers
D. Buildings
E. Software entitlements
Show Answer
Correct Answer:
A. Websites
Question 19
What minimum role is required in order to use the Hardware Asset dashboard?
A. asset
B. asset_manager
C. ham_user
D. ham_admin
E. inventory_admin
Show Answer
Correct Answer:
A. asset
Question 20
During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?
A. The model name is missing from the hardware model record
B. The model number is missing from the hardware model record
C. The model product is missing from the hardware model record
D. The model manufacturer is missing from the hardware model record
Show Answer
Correct Answer:
B. The model number is missing from the hardware model record
CIS-HAM sample questions FAQ
Are these CIS-HAM sample questions from the real exam?
No. They are original practice questions written to match the format and topic mix of the Certified Implementation Specialist – Hardware Asset Management exam, which contains around 181 questions. Treat them as representative practice, not leaked exam content.
How many free CIS-HAM sample questions do I get?
This page includes 20 questions, each with its correct answer you can reveal in place. The full study PDF expands that to 181+ questions.
Do the sample questions include the correct answers?
Yes. Open the answer panel under each question to see which option is correct. Answer first, then reveal, so the set works as a self-check rather than a reading exercise.
Is 20 sample questions enough to pass the CIS-HAM?
Not on its own. Use the samples to find weak topics, revise them against the official domains, then work through the full 181+ question set under timed conditions before booking the exam.
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