ServiceNow

Certified Implementation Specialist - Human Resources

CIS-HR

A specialist-level exam on the HR Implementation Specialist track, covering HR Service Delivery, Case Management, Employee Self-Service, and more, rated Medium in difficulty, recommended for candidates with at least 12 months of hands-on experience, consisting of 195 questions in 90 minutes. Prepare with professionally curated practice questions and walk into exam day with confidence.

One-time payment · 195+ questions · Instant PDF download

Exam Details

Time Limit
90 min
Passing Score
70%%
Exam Questions
195
Exam Fee
$300
Format
Multiple Choice
Difficulty
Medium
Exp. Needed
12 months
Cert Valid
2 yr
Free Questions
20
Languages
English

What the CIS-HR Exam Covers

5 official domains

1

HR Service Delivery 25%

2

Case Management 20%

3

Employee Self-Service 20%

4

Knowledge Management 15%

5

Reporting and Analytics 20%

Who Should Take This

CIS-HR target roles

HR Service Delivery Specialist
HR Manager

Certification Path

specialist · HR Implementation Specialist

PrerequisitesCSA
Current ExamCIS-HR

CIS-HR exam guide

How hard is the CIS-HR exam?

The CIS-HR is rated medium in difficulty, most candidates prepare with at least 12 months of hands-on experience. Difficulty varies with your existing hands-on practice, so use the sample questions on this page to gauge where you stand before booking the real test.

How long should you study for the CIS-HR?

A practical plan for this difficulty level is 8–12 weeks of focused study at one to two hours a day. Split the time across the official domains below, finish each domain with practice questions, and reserve the final two weeks for full-length timed practice and review of missed questions.

What is the CIS-HR exam format?

Expect around 195 questions, 90 minutes to complete, formats include multiple choice, the current blueprint is version current, the official exam fee is $300 USD. It is offered in English. Check your local testing provider for delivery options and any regional pricing differences.

Who should take the CIS-HR exam?

This is a specialist-level certification, the prerequisite is csa, typical target roles include hr service delivery specialist, hr manager. If the role you are aiming for appears on that list, the credential is a direct investment in your next job move rather than a general-purpose certificate.

What comes after the CIS-HR?

Candidates who pass usually continue with None, this exam sits on the HR Implementation Specialist track. Map the whole path before you start studying so each certificate builds on the previous one instead of repeating the same ground.

How do you renew the CIS-HR certification?

The certification remains valid for 2 years, renewal is possible via pass current or higher-level exam. Plan the renewal before the expiry date so the credential never lapses on your CV or job application.


Certification FAQ

Other ways to test for CIS-HR

20 free questions available — two ways to use them.

Ready to Ace the CIS-HR?

Unlock 195+ CIS-HR questions in PDF format, or start with 20 free questions right now.