Certified Implementation Specialist - Human Resources (CIS-HR) is a specialist-level ServiceNow certification exam. The blueprint splits the exam across 5 domains, starting with HR Service Delivery, Case Management, Employee Self-Service. On exam day you face around 195 questions in 90 minutes, in formats such as multiple choice. The 20 questions below are free samples written to match that style: answer each one first, then reveal the correct answer and note which topics you miss. The CIS-HR is rated medium in difficulty, and most candidates prepare with at least 12 months of hands-on experience. Because every answer is revealed in place, you can work through the whole set without leaving this page. Work through all 20 samples before deciding whether to buy the full 195+ question PDF.
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Question 1
If you have both Admin [admin] and HR Admin [sn_hr_core.admin] roles and want to configure an Access Control Rule for the HR Payroll table, which of the following must first be done?
A. Manually add the Delegated Developer role to your User record
B. Manually add the security_admin role to your User record
C. From the User dropdown in the banner, elevate your role to delegated_developer
D. From the User dropdown in the banner, elevate your role to security_admin
Show Answer
Correct Answer:
D. From the User dropdown in the banner, elevate your role to security_admin
Question 2
Which of the following are predefined Dashboards that are installed with HR Case Management? (Choose three.)
A. Manager Dashboard
B. Overview
C. Workforce Administration Dashboard
D. Onboarding Dashboard
E. Employee Relations Cases Dashboard
F. HR Case Dashboard
Show Answer
Correct Answer:
A. Manager Dashboard
B. Overview
F. HR Case Dashboard
Question 3
What determines when the HR Chat queue is available?
A. Schedule field on the HR Profile
B. Schedule field on the User record
C. HR Chat is always available
D. Schedule field on the Queues record
Show Answer
Correct Answer:
D. Schedule field on the Queues record
Question 4
In Employee Document Management, which of the following statements is true for legal holds?
A. Legal Holds are permanent and cannot be removed
B. Legal Holds may be placed on a group of HR profiles
C. Legal Holds may be placed on either a Document Type or an individual employee’s HR Profile
D. Legal Holds may be manually placed on individual employee documents
Show Answer
Correct Answer:
C. Legal Holds may be placed on either a Document Type or an individual employee’s HR Profile
Question 5
The HR Case [sn_hr_core_case] table is an extension of what?
A. Incident table
B. Case table
C. Task table
D. Lifecycle Events table
Show Answer
Correct Answer:
C. Task table
Question 6
What role is required to access the modules in the HR Integrations application?
A. HR Lifecycle Event Case Writer [sn_hr_le.case_writer]
B. HR Core Profile Reader [sn_hr_core.profile_reader]
C. Admin [admin]
D. HR Integrations Admin [sn_hr_integrations.admin]
Show Answer
Correct Answer:
D. HR Integrations Admin [sn_hr_integrations.admin]
Question 7
When configuring a Lifecycle Event, which of the following is used to define the relationships between fields in various tables?
A. Trigger conditions
B. LE Properties
C. Activity Field Mapping
D. HR Templates
Show Answer
Correct Answer:
C. Activity Field Mapping
Question 8
When creating a PDF Document template, the Document revision field must be completed. How does the system determine which documents are available to be selected for this field?
A. You must be a member of the Owning Group for the Managed Document
B. All Documents are visible
C. Your group memberships and the Document owner field on the Managed Document record
D. You must have created the Managed Document record
Show Answer
Correct Answer:
C. Your group memberships and the Document owner field on the Managed Document record
Question 9
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category? (Choose three.)
A. Properties
B. Gauges
C. Dashboards
D. Lists
E. Overviews
F. Forms
Show Answer
Correct Answer:
A. Properties
D. Lists
F. Forms
Question 10
What role is required, at a minimum, to view confidential HR Profile data?
A. HR Admin [sn_hr_core.admin]
B. HR Basic [sn_hr_core.basic]
C. LE Admin [sn_hr_le.admin]
D. HR Manager [sn_hr_core.manager]
Show Answer
Correct Answer:
B. HR Basic [sn_hr_core.basic]
Question 11
What is the purpose of the Owning Group field on the HR Template?
A. They approve the Template to be published
B. They own the Lifecycle Event
C. They manage updates to the Template
D. HR Cases are assigned to the Owning Group
Show Answer
Correct Answer:
C. They manage updates to the Template
Question 12
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?
A. Any HR professional
B. Only an HR Admin
C. Only an HR Manager
D. Only the assigned to person
Show Answer
Correct Answer:
D. Only the assigned to person
Question 13
How can a PDF document on an active HR case be generated? (Choose two.)
A. Autogenerated by system configuration
B. By the Subject Person’s manager
C. By the employee
D. By the Assigned to person
Show Answer
Correct Answer:
A. Autogenerated by system configuration
D. By the Assigned to person
Question 14
All ServiceNow web traffic uses which data protocol to ensure data is always TLS encrypted in transit.
A. REST protocol
B. HTTP
C. SOAP protocol
D. HTTPS
Show Answer
Correct Answer:
D. HTTPS
Question 15
In the base ServiceNow instance, how are User Criteria used?
A. To control which users can access the HR Case application
B. To control what a user sees in the information and suggested reading widgets
C. To control read and write access to Knowledge bases and articles
D. To control which users can access the HR Service Portal
Show Answer
Correct Answer:
C. To control read and write access to Knowledge bases and articles
Question 16
Using the Lifecycle Event Enterprise application, tasks may only be assigned to... (Choose the most appropriate answer.)
A. Only users with a Client Role
B. Only users with an HR role
C. HR Case Workers. Employees, users in other groups
D. Only users with the Manager role
Show Answer
Correct Answer:
C. HR Case Workers. Employees, users in other groups
Question 17
When an employee contacts HR, they speak in terms of lifecycle events. From an HR perspective, that event gets translated into several HR services that need to be performed. Of the following items, which would be considered a lifecycle event?
A. Direct Deposit Setup
B. Having a baby
C. PTO Inquiry
D. Tuition Reimbursement
Show Answer
Correct Answer:
B. Having a baby
Question 18
When creating a PDF Document Template, where does the list of Document Revisions come from?
A. From Managed Documents
B. From Document Templates
C. From Knowledge Articles
D. From System Documents
Show Answer
Correct Answer:
A. From Managed Documents
Question 19
If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the HR Case form?
A. Add it to the HR Template
B. Add it to the HR Service configuration
C. All Knowledge bases are searched by default
D. Add it to the Contextual Search configuration
Show Answer
Correct Answer:
D. Add it to the Contextual Search configuration
Question 20
What must be updated or loaded into the Customer's instance before importing the stories?
A. Backlog
B. Epics
C. Products
D. Groups
Show Answer
Correct Answer:
C. Products
CIS-HR sample questions FAQ
Are these CIS-HR sample questions from the real exam?
No. They are original practice questions written to match the format and topic mix of the Certified Implementation Specialist - Human Resources exam, which contains around 195 questions. Treat them as representative practice, not leaked exam content.
How many free CIS-HR sample questions do I get?
This page includes 20 questions, each with its correct answer you can reveal in place. The full study PDF expands that to 195+ questions.
Do the sample questions include the correct answers?
Yes. Open the answer panel under each question to see which option is correct. Answer first, then reveal, so the set works as a self-check rather than a reading exercise.
Is 20 sample questions enough to pass the CIS-HR?
Not on its own. Use the samples to find weak topics, revise them against the official domains, then work through the full 195+ question set under timed conditions before booking the exam.
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