Certified Implementation Specialist - IT Service Management
CIS-ITSM
A specialist-level exam on the ITSM Implementation Specialist track, covering ITSM Fundamentals, Incident Management, Problem Management, and more, rated Medium in difficulty, recommended for candidates with at least 12 months of hands-on experience, consisting of 230 questions in 90 minutes. Prepare with professionally curated practice questions and walk into exam day with confidence.
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Exam Details
- Time Limit
- 90 min
- Passing Score
- 70%%
- Exam Questions
- 230
- Exam Fee
- $300
- Format
- Multiple Choice
- Difficulty
- Medium
- Exp. Needed
- 12 months
- Cert Valid
- 2 yr
- Free Questions
- 20
- Languages
- English
What the CIS-ITSM Exam Covers
6 official domains
ITSM Fundamentals 20%
Incident Management 20%
Problem Management 15%
Change Management 15%
Service Catalog 15%
Configuration Management 15%
Who Should Take This
CIS-ITSM target roles
Certification Path
specialist · ITSM Implementation Specialist
| Prerequisites | CSA |
|---|---|
| Current Exam | CIS-ITSM |
CIS-ITSM exam guide
How hard is the CIS-ITSM exam?
The CIS-ITSM is rated medium in difficulty, most candidates prepare with at least 12 months of hands-on experience. Difficulty varies with your existing hands-on practice, so use the sample questions on this page to gauge where you stand before booking the real test.
How long should you study for the CIS-ITSM?
A practical plan for this difficulty level is 8–12 weeks of focused study at one to two hours a day. Split the time across the official domains below, finish each domain with practice questions, and reserve the final two weeks for full-length timed practice and review of missed questions.
What is the CIS-ITSM exam format?
Expect around 230 questions, 90 minutes to complete, formats include multiple choice, the current blueprint is version current, the official exam fee is $300 USD. It is offered in English. Check your local testing provider for delivery options and any regional pricing differences.
Who should take the CIS-ITSM exam?
This is a specialist-level certification, the prerequisite is csa, typical target roles include itsm specialist, it service manager. If the role you are aiming for appears on that list, the credential is a direct investment in your next job move rather than a general-purpose certificate.
What comes after the CIS-ITSM?
Candidates who pass usually continue with None, this exam sits on the ITSM Implementation Specialist track. Map the whole path before you start studying so each certificate builds on the previous one instead of repeating the same ground.
How do you renew the CIS-ITSM certification?
The certification remains valid for 2 years, renewal is possible via pass current or higher-level exam. Plan the renewal before the expiry date so the credential never lapses on your CV or job application.
Certification FAQ
Other ways to test for CIS-ITSM
20 free questions available — two ways to use them.
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