ServiceNow Certified System Administrator
CSA
An administrator-level exam on the System Administrator track, covering Platform Overview, User Administration, Data Management, and more, rated Medium in difficulty, recommended for candidates with at least 6 months of hands-on experience, consisting of 370 questions in 90 minutes. Prepare with professionally curated practice questions and walk into exam day with confidence.
One-time payment · 370+ questions · Instant PDF download
Exam Details
- Time Limit
- 90 min
- Passing Score
- 70%%
- Exam Questions
- 370
- Exam Fee
- $200
- Format
- Multiple Choice
- Difficulty
- Medium
- Exp. Needed
- 6 months
- Cert Valid
- 2 yr
- Free Questions
- 20
- Languages
- English
What the CSA Exam Covers
7 official domains
Platform Overview 15%
User Administration 15%
Data Management 15%
Workflow and Automation 15%
Security and Access 15%
Service Catalog 10%
Reporting and Analytics 15%
Who Should Take This
CSA target roles
Certification Path
administrator · System Administrator
| Prerequisites | None |
|---|---|
| Current Exam | CSA |
| Next Step | CADCIS exams |
CSA exam guide
How hard is the CSA exam?
The CSA is rated medium in difficulty, most candidates prepare with at least 6 months of hands-on experience. Difficulty varies with your existing hands-on practice, so use the sample questions on this page to gauge where you stand before booking the real test.
How long should you study for the CSA?
A practical plan for this difficulty level is 8–12 weeks of focused study at one to two hours a day. Split the time across the official domains below, finish each domain with practice questions, and reserve the final two weeks for full-length timed practice and review of missed questions.
What is the CSA exam format?
Expect around 370 questions, 90 minutes to complete, formats include multiple choice, the current blueprint is version current, the official exam fee is $200 USD. It is offered in English. Check your local testing provider for delivery options and any regional pricing differences.
Who should take the CSA exam?
This is a administrator-level certification, typical target roles include servicenow administrator, system administrator. If the role you are aiming for appears on that list, the credential is a direct investment in your next job move rather than a general-purpose certificate.
What comes after the CSA?
Candidates who pass usually continue with CAD, CIS exams, this exam sits on the System Administrator track. Map the whole path before you start studying so each certificate builds on the previous one instead of repeating the same ground.
How do you renew the CSA certification?
The certification remains valid for 2 years, renewal is possible via pass current or higher-level exam. Plan the renewal before the expiry date so the credential never lapses on your CV or job application.
Certification FAQ
Other ways to test for CSA
20 free questions available — two ways to use them.
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